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20 Tips For Improving Your Contact Center!
© By: Dr. Gary S. Goodman
Article Summary:
There are at least 20 ways to improve your contact center, says Dr. Gary S. Goodman, sales, service & success coach, and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. According to this popular keynote speaker and radio and TV commentator, this list comes from a speech he developed for a call center trade association...
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