One of my college speech teachers was a dynamic fellow who, though advanced in
years, emitted the energy of a power plant.
Years before, he was tapped by Dale Carnegie, not the course or the franchise, but
the actual man, to be one of his original instructors. I could see the wisdom in Mr.
Carnegie’s selection.
Anyway, my professor was a colorful guy, a former Navy Captain, and a great role
model. He was the only one of my professors who tooled around campus in a
Mediterranean blue Cadillac convertible, and with his shock of white hair matching
the car’s interior, he cut quite a figure.
One of his best suggestions was to collect quotations from sources far and wide,
because a great quote can set the perfect tone for a speech.
I think he’d really like this one, from the great General George S. Patton:
“I don’t fear failure. I only fear the slowing up of the engine inside of me which is
pounding, saying ‘Keep going, someone must be on top, why not you?’”
Most of us, because of false modesty or simply low aim or lack of ambition, get
this backwards. Our quote would read: “Someone must be toward the bottom.”
It’s sad, really.
There are winners, top dogs if your will, in every walk of life. Patton had to share
glory with Generals Bradley, Eisenhower, Marshall, and even that famous Brit,
Montgomery.
He didn’t like it one bit, chafing at the idea that he had to answer to, or be second
banana to anyone.
Simply, to feel he was in the saddle, to feel things were right in the world, he had to
be the standout, the leader.
Perhaps if we DON’T feel this ourselves, we’re a little out of step, at least with
greatness.
Someone must be on top, right?
Why not you?
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote
speaker, management consultant, and seminar leader and the best-selling author of
12 books, including Reach Out & Sell Someone® and Monitoring, Measuring &
Managing Customer Service, and the audio program, “The Law of Large Numbers:
How To Make Success Inevitable,” published by Nightingale-Conant. He is a
frequent guest on radio and television, worldwide. A Ph.D. from USC’s Annenberg
School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont
Graduate University, Gary offers programs through UCLA Extension and numerous
universities, trade associations, and other organizations from Santa Monica to South
Africa. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is
headquartered in Glendale, California, and he can be reached at (818) 243-7338 or
at: gary@customersatisfaction.com. For information about coaching, consulting,
training, books, videos and audios, please go to: http://
http://www.customersatisfaction.com
