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10 Critical Decisions for Successful E-discovery Part 2
By: Michael Van Kets
The Federal Rules of Civil Procedureีs recent emphasis on producing electronically stored information requires that the e-discovery team understands the collection and processing choices to be made and their ramifications...
Computer Forensics vs. Electronic Discovery
By: Michael Van Kets
The field of computer forensics was developed primarily by law enforcement personnel for investigating drug and financial crimes. Electronic discovery has its roots in the field of civil litigation support and deals with organizing electronic files...
10 Critical Decisions for Successful E-discovery Part 1
By: Michael Van Kets
The Federal Rules of Civil Procedure’s recent emphasis on producing electronically stored information requires that the e-discovery team understands the collection and processing choices to be made and their ramifications...
Web based help desk software helps you increase your customers’ satisfaction
By: Rick Martin
Everyday you get heaps of inquiries from your clients and sometimes it is difficult to answer them all in appropriate time...
Preparing For Auto Transport: What You Need To Know
By: Michael Van Kets
Shipping your precious car to a distant destination can be a stressful business but entrusting your vehicle to a professional auto transport company will go a long way towards ensuring your car will arrive safely. Here are some useful tips...
A Peek Into The World Of Hi-Tech Litigation Support
By: Michael Van Kets
At the heart of any legal undertaking is the mass of data that legal professionals need to perform their jobs. The demanding task of acquiring and organizing the documents that comprise this data is known as litigation support...
Knowing What is Good Customer Service Satisfaction
By: Dave Poon
When was the last time you had encountered an unforgettable buying experience? There are instances when you had bad experiences with e-commerce sites that failed to respond on time with your email query...
Why Marketing Begins After The Sale
By: Joe Love
Most businesses ultimately fail because they have a mindset that drives them to pursue new customers at the expense of paying too little attention to current customers. Successful businesses know that the real marketing begins after the intial sale has been made to achieve strong, sustainable, customer relationships...
Customer Service Speaker Doubts The Value Of Customers
By: Dr. Gary S. Goodman
"What is the actual cost of retaining versus losing a customer?" wondered Dr. Gary S. Goodman, President of Customersatisfaction.com, customer service speaker and best-selling author of 12 books, including "Monitoring, Measuring & Managing Customer Service." His research confirmed his skepticism about this popular marketing and CRM statistic, says this radio and TV commentator and creator of the audio program, "The Law of Large Numbers," published by Nightingale-Conant...
Keep Your Customers Coming Back
By: Lee Fowler
Business needs customers - and the more often they buy, the better the business. Keep your customers coming back - and buying - time after time...
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